SALES & REFUND POLICY

The All Modern Rugs Australia dedicated to our customers and provide quality rugs at the best prices possible. If you're not happy with what you've bought, we will offer a full refund of its value.

If you are unsatisfied with your rug and want to return it, please send an email to info@allmodern.design within 7 days of receipt, along with the exchange items (if any). We will then aim for a resolution within 14 days.

Please note that we try our best to describe products as accurately as possible. With the amount of light in an area, colors and shades may vary.

If you can't find the rug you were looking for on our website, give us a call/email and we'll organise a return label. Our courier will collect the rug 24 to 48 hours. Once we receive the item back we will issue the refund back.

We want our customers to feel confident in their purchase and we will only accept a return if the rug is returned to us undamaged, and with no signs of use. If you are completing a return, we can arrange a collection from you. 

  

Damaged Or Faulty Products

We work hard to ensure you are happy with your purchase. Please inspect your product when it arrives, and if anything looks wrong or is damaged, let us know via phone or email so we can rectify the situation as soon as possible.

If you are not entirely satisfied with your purchase, we'll make it right. We will quickly refund or replace any damaged or faulty goods for free. If we cannot supply the products ordered, we will provide an agreement replacement (of equal value and type) or offer a full refund.

Our products made from natural fibers are all individual in color, size and possibly flaws in the weave. There may also be sprouting yarns of wool where strands have ended or were started during the weaving process. An inherent characteristic of this product is not a defect. A faulty return will not be accepted on the basis that it is natural occurring.

You need to contact us within 48 hours of receiving your order if you have a damaged or faulty product, to be eligible for a replacement or refund. After this time period, it will not be possible for you to return your goods.

 

Return Address

All Modern Rugs Australia
1/1414 Toorak Rd, Camberwell VIC 3124