SALES & REFUND POLICY

30 day money back guarantee

At All Modern Designs we’re all about service and customer experience. If you receive your order and are not totally happy with your purchase, you can return it within 30 days for refund subject to the following conditions:

 

Refunds

The goods must be returned in ‘as new’ condition*
*‘As new’ condition means unused, unmarked, unlaundered and in original

Applies to purchases within Australia only

So we offer a no questions (we only ask you how we could have improved selecting your rug more easily) asked 30 day return policy. If you don’t think it’s quite right for you, just return the item (undamaged and in it’s original condition) and we’ll provide a full refund. We’ll even pay for return shipping!

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@allmodern.design. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@allmodern.design.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.